Jobs

Program Manager for Housing Coordination

Housing Coordinator (non-exempt)

Housing Coordinator (non-exempt) (Watsonville location)

Housing Assistant (Full-time, Non-Exempt)

Resident Coordinator  (Part Time)



Title:  Program Manager for Housing Coordination

Salary Range:  $ 21.82 to $ 32.74 depending on experience

Bilingual Differential:  5% of Salary for Spanish or Vietnamese

Function:  The Program Manager is responsible for the effective delivery of funded programs of direct services to individuals with developmental disabilities in an assigned county and also builds effective relationships with a variety of stakeholders in the county, including clients and residents, their support providers, the San Andreas Regional Center, landlords and property managers, and the Housing Authority.

Reports to:  Executive Director

Essential Duties and Responsibilities:  Duties include the following (and other related duties as assigned)

Program Implementation—Housing Coordination

·         Oversee all aspects of direct client assistance by the Housing Coordinator for the assigned county to ensure that individuals referred for housing assistance are appropriately advised and assisted to pursue housing opportunities that meet their housing needs and preferences.

·         Oversee the Housing Coordinator’s work to develop and expand a current network of appropriate rental properties with interest and experience in renting to people with developmental disabilities.

·         Create and oversee a schedule for the Housing Coordinator to support the leasing of designated units in new partner properties and ensure that adequate organizational resources are available to meet the timeline of the property owner and property manager.

Program Planning and Evaluation

·         Facilitate the establishment of annual program goals, workplans, and priorities for each program that are responsive to the housing needs and housing market of the assigned county and that maximize the impact of the financial resources available for the program.

·         Compile and review monthly program impact data for each program in the assigned county and monitor impact data against established goals and long-term trends.

·         Implement regular customer satisfaction surveys for each program in the assigned county and compile and review the feedback in order to recommend areas for improvement or change.

·         Identify community needs and opportunities for new program development and work with the Executive Director to research their feasibility.

Program Compliance

·         Work closely with SARC Service Coordinators to secure the issuance of Purchase of Service (POS) authorizations for individual consumers before work begins and to provide for the extension, termination or expiration of the Purchase of Service based on the needs of the consumer.

·         Monitor work performed under each POS authorization to ensure compliance with its terms and contribution to the housing goals of the individual consumer. 

·         Ensure the organization’s compliance in monthly billing with the terms of SARC POS authorizations.

·         Ensure the organization’s compliance with all reporting requirements for each program.

·         Ensure the organization’s compliance with all legal responsibilities to clients, including confidentiality, HIPPAA and fair housing requirements.

Staff Supervision and Staff Development

·         Ensure that job descriptions for each program reflect duties and qualifications that enable the organization to meet program responsibilities and maintain standards of excellence in client service.

·         Recruit, screen and hire qualified candidates for program positions.

·         Create training manuals and policies and procedures so that employees are appropriately oriented to program requirements and job duties.

·         Supervise and direct the work on program staff on a weekly basis.

·         Work with individual staff to establish and attain annual performance goals, implement regular performance evaluations, and develop performance improvement plans and individual training programs to support staff performance.

·         Investigate client or other stakeholder’s complaints about staff’s effectiveness and take appropriate action to resolve the complaint.

·         Advise the Executive Director on staff training and development needs and priorities.

Financial Oversight

·         Monitor monthly billing and monthly revenue and expenses under responsible programs and compare to projected billing, budgeted revenue and budgeted expenses.

·         Provide information and assistance to the Executive Director in creating the annual program budget and for taking action in response to changes in monthly billing, revenue and expenses.

·         Support the work of the Executive Director in seeking additional funding for program delivery.

·         Monitor the monthly expenditures for program events and other out-of-pocket expenses. 

Community Engagement

·         Implement a regular schedule of property tours at partner properties and housing cooperatives.

·         Regularly represent the organization in community events and workshops. 

·         Support clients in engaging in self-advocacy to promote housing choices for people with developmental disabilities.

·         Regularly communicate with organizational leaders in the assigned counties to communicate organizational capacity, priorities and interests, as well as the needs of clients.

Supervisory Responsibilities

·         Supervises the Housing Coordinators in the assigned counties.

Position Requirements

·         Highly skilled supervisor, able to motivate and develop staff to meet high expectations for client service and respond to changing client and community needs.

·         In-depth knowledge and demonstrated personal mastery of research-based best practices in direct client service to people with developmental disabilities.

·         Knowledge of affordable housing regulatory requirements and and all aspects of the landlord-tenant relationship.

·         Excellent computer skills, including proficiency in Excel, Word, Outlook, and Filemaker Pro

·         Excellent communication skills, both verbal and written.

·         Excellent interpersonal skills and collaborative management style.

·         A demonstrated commitment to high professional ethical standards and a diverse workplace.

·         Highly organized and capable of multi-tasking with exceptional success.

·         Occasional evenings or weekend hours.

Physical and Environmental Conditions:

·         Required standing, walking and sitting, both inside and outside.

·         Ability to engage in extensive periods of computer work, including keyboarding of quantitative data.

·         Ability to drive to multiple office and residential locations.

·         Ability to sit at a desk for several hours at a time and sit for meetings that may last for several hours

Minimum Qualifications and Experience:

·         BA or BS degree in Social Services or a relevant field, with a Masters in Social Work strongly preferred.

·         At least 3 years of experience in direct service to people with developmental disabilities.

·         At least 1 year of experience in supervising others.

·         At least 1 year of program management experience with budget and contract management responsibilities.

·         Must possess a valid California Drivers License, have proof of automobile insurance and a clean driving record.

·         Must pass Department of Justice criminal background check.

·         First Aid/CPR training.

Additional Preferred Qualification:

·         Bi-lingual and bi-cultural in a language that represents a client need in our service area—currently either Spanish or Vietnamese.  


Title:  Housing Coordinator (non-exempt)

Salary Range:  $16.34 to $ 24.52 depending on experience

Bilingual Differential:  5% of Salary for Spanish or Vietnamese

Function:  The Housing Coordinator of an assigned county enables people with developmental disabilities to apply for, qualify for, and move in to affordable housing and also apply for, obtain and retain Housing Choice Vouchers or eligibility for subsidized housing.   The Housing Coordinator works actively to increase housing opportunities for people with developmental disabilities.

Reports to:  Program Manager

Essential Duties and Responsibilities:  Duties include the following (and other related duties as assigned)

Intake, Assessment and Documentation

·         Respond to referrals of new clients in a timely manner, including completing the intake form and the assessment of housing needs and preferences.

·         Organize and maintain individual client case files.

·         Maintain current client data on the organization’s database and maintain detailed case notes.

Information and Assistance to Clients

·         Improve client’s readiness to qualify for housing by, for example, making community referrals for credit counseling or legal assistance, assembling letters of support, helping them apply for eligible financial assistance, and by exploring the role of SARC or other third parties in paying for all or part of the rent.

·         Identify housing options for specific clients that fulfill their location, size, and affordability requirements and present them to clients for evaluation and decision-making.

·         Assist clients and their support staff and family members in completing applications and providing necessary documentation to be placed on wait lists for specific affordable housing rental properties and the Housing Choice Voucher program (when available) and for qualifying for housing (or a voucher) when selected from a wait list.

·         Assist clients in budgeting and planning for move-in expenses, including security deposit and first month’s rent, and in applying for available financial assistance for move-in expenses.

·         Assist clients in requesting reasonable accommodations from lease requirements based on their disability or medical needs. 

·         Assist clients in understanding and signing the lease agreement.

·         Respond to inquiries from clients and other support providers and family members for whom a written consent to release information has been obtained. 

·         Assist clients in maintaining their housing by responding to requests for assistance in the case of lease renewals, lease violations or re-certifications.

·         Administer all aspects of presenting qualified applicants for designated units in partner properties in the assigned county, including maintaining and administering the wait list, showing the property to interested clients, and assisting clients selected from the wait list to submit documentation necessary to qualify for the unit.

Community Engagement and Landlord/Property Manager Relationships

·         Communicate regularly with property managers and affordable housing developers in the assigned county in order to maintain a current list of affordable housing and other rental properties which are accepting applications for a wait list, as well as current application forms and other requirements for being placed on the wait list.

·         Professionally represent the organization to landlords and property managers in order to expand the network of properties with success in housing people with developmental disabilities.

·         Professionally represent the organization in meetings in the greater community.

·         Organize housing workshops for the client community on a regular basis.

Housing Development Advocacy

·         Identify opportunities for housing advocacy in the assigned county and collaborate with the Executive Director in pursuing them.

Case Management Practices

·         Maintain detailed case notes on a daily basis, UCI numbers of clients assisted, and current data about the client on the client database.

·         Communicate regularly with the client, service coordinators, service providers, and support persons to mobilize efforts to enable clients to meet housing application requirements or maintain housing when secured.

Position Requirements

·         Knowledge of all aspects of affordable housing and the recurring housing issues faced by people with developmental disabilities.

·         Active listening skills and commitment to fully understand the client’s point of view.

·         Ability to communicate complex housing choices to clients who possess a range of listening and processing abilities and prior life experiences.

·         Ability to maintain a non-judgmental and non-defensive communication style in a variety of challenging discussions.

·         Outstanding inter-personal skills, including the ability to work with a diverse community and build collaborative relationships with a variety of community stakeholders.

·         Ability to apply critical thinking skills in developing and time-sensitive situations and make sound independent judgments.

·         Ability to prioritize competing tasks and follow through in a timely manner.

·         Ability to follow meticulously the organization’s record-keeping and reporting protocols.

·         Ability to follow direction from the Executive Director and work cooperatively as a team member with other staff, as well as with the consumer, family, service coordinator, service providers and support members.

·         Ability to work occasional evening, weekend or on-call hours.

Physical and Environmental Conditions:

·         Required standing, walking and sitting, both inside and outside.

·         Ability to engage in extensive periods of computer work.

·         Ability to drive to multiple office and residential locations.

·         Ability to sit at a desk for several hours at a time and sit for meetings that may last for several hours.

Minimum Qualifications and Experience:

·         BA or BS required, preferably in Social Services or another relevant field.

·         At least two years of relevant experience in providing direct service to low-income individuals (additional relevant education may be substituted).

·         Must possess a valid California Drivers License, proof of automobile insurance, and a clean driving record.

·         Must pass Department of Justice criminal background check.

·         First Aid/CPR training

·         Fully bi-lingual (written and oral) in English and Spanish.

·         Bi-cultural understanding of Spanish-speaking communities.

·         Knowledge of community resources, services and benefits in the assigned county.

·         Preferred candidates will have at least two years of experience in working directly with individuals with developmental disabilities.


Title:  Housing Coordinator (non-exempt)

Salary Range:  $16.34 to $ 24.52 depending on experience

Bilingual Differential:  5% of Salary for Spanish or Vietnamese

Location:   Watsonville Office/Monterey County

Function:  The Housing Coordinator of an assigned county enables people with developmental disabilities to apply for, qualify for, and move in to affordable housing and also apply for, obtain and retain Housing Choice Vouchers or eligibility for subsidized housing.   The Housing Coordinator works actively to increase housing opportunities for people with developmental disabilities.

Reports to:  Program Manager

Essential Duties and Responsibilities:  Duties include the following (and other related duties as assigned)

Intake, Assessment and Documentation

·         Respond to referrals of new clients in a timely manner, including completing the intake form and the assessment of housing needs and preferences.

·         Organize and maintain individual client case files.

·         Maintain current client data on the organization’s database and maintain detailed case notes.

Information and Assistance to Clients

·         Improve client’s readiness to qualify for housing by, for example, making community referrals for credit counseling or legal assistance, assembling letters of support, helping them apply for eligible financial assistance, and by exploring the role of SARC or other third parties in paying for all or part of the rent.

·         Identify housing options for specific clients that fulfill their location, size, and affordability requirements and present them to clients for evaluation and decision-making.

·         Assist clients and their support staff and family members in completing applications and providing necessary documentation to be placed on wait lists for specific affordable housing rental properties and the Housing Choice Voucher program (when available) and for qualifying for housing (or a voucher) when selected from a wait list.

·         Assist clients in budgeting and planning for move-in expenses, including security deposit and first month’s rent, and in applying for available financial assistance for move-in expenses.

·         Assist clients in requesting reasonable accommodations from lease requirements based on their disability or medical needs. 

·         Assist clients in understanding and signing the lease agreement.

·         Respond to inquiries from clients and other support providers and family members for whom a written consent to release information has been obtained. 

·         Assist clients in maintaining their housing by responding to requests for assistance in the case of lease renewals, lease violations or re-certifications.

·         Administer all aspects of presenting qualified applicants for designated units in partner properties in the assigned county, including maintaining and administering the wait list, showing the property to interested clients, and assisting clients selected from the wait list to submit documentation necessary to qualify for the unit.

Community Engagement and Landlord/Property Manager Relationships

·         Communicate regularly with property managers and affordable housing developers in the assigned county in order to maintain a current list of affordable housing and other rental properties which are accepting applications for a wait list, as well as current application forms and other requirements for being placed on the wait list.

·         Professionally represent the organization to landlords and property managers in order to expand the network of properties with success in housing people with developmental disabilities.

·         Professionally represent the organization in meetings in the greater community.

·         Organize housing workshops for the client community on a regular basis.

Housing Development Advocacy

·         Identify opportunities for housing advocacy in the assigned county and collaborate with the Executive Director in pursuing them.

Case Management Practices

·         Maintain detailed case notes on a daily basis, UCI numbers of clients assisted, and current data about the client on the client database.

·         Communicate regularly with the client, service coordinators, service providers, and support persons to mobilize efforts to enable clients to meet housing application requirements or maintain housing when secured.

Position Requirements

·         Knowledge of all aspects of affordable housing and the recurring housing issues faced by people with developmental disabilities.

·         Active listening skills and commitment to fully understand the client’s point of view.

·         Ability to communicate complex housing choices to clients who possess a range of listening and processing abilities and prior life experiences.

·         Ability to maintain a non-judgmental and non-defensive communication style in a variety of challenging discussions.

·         Outstanding inter-personal skills, including the ability to work with a diverse community and build collaborative relationships with a variety of community stakeholders.

·         Ability to apply critical thinking skills in developing and time-sensitive situations and make sound independent judgments.

·         Ability to prioritize competing tasks and follow through in a timely manner.

·         Ability to follow meticulously the organization’s record-keeping and reporting protocols.

·         Ability to follow direction from the Executive Director and work cooperatively as a team member with other staff, as well as with the consumer, family, service coordinator, service providers and support members.

·         Ability to work occasional evening, weekend or on-call hours.

Physical and Environmental Conditions:

·         Required standing, walking and sitting, both inside and outside.

·         Ability to engage in extensive periods of computer work.

·         Ability to drive to multiple office and residential locations.

·         Ability to sit at a desk for several hours at a time and sit for meetings that may last for several hours.

Minimum Qualifications and Experience:

·         BA or BS required, preferably in Social Services or another relevant field.

·         At least two years of relevant experience in providing direct service to low-income individuals (additional relevant education may be substituted).

·         Must possess a valid California Drivers License, proof of automobile insurance, and a clean driving record.

·         Must pass Department of Justice criminal background check.

·         First Aid/CPR training

·         Fully bi-lingual (written and oral) in English and Spanish.

·         Bi-cultural understanding of Spanish-speaking communities.

·         Knowledge of community resources, services and benefits in the assigned county.

·         Preferred candidates will have at least two years of experience in working directly with individuals with developmental disabilities.


Title:  Housing Assistant (Full-time, Non-Exempt)

Salary Range:  $12.03 to $18.05 depending on experience

Bilingual Differential:  5% of Salary based on job requirement for Spanish or Vietnamese

Function:  The Housing Assistant provides administrative support to the Housing Coordinator of an assigned county to enable people with developmental disabilities to apply for, qualify for, and move in to affordable housing and also apply for, obtain and retain Housing Choice Vouchers or eligibility for subsidized housing.   

Reports to:  Housing Coordinator of an assigned county

Essential Duties and Responsibilities:  Duties include the following (and other related duties as assigned)

Intake, Assessment and Documentation

·         Assist the Housing Coordinator in responding to referrals of new clients, including completing the intake form and the assessment of housing needs.

·         Organize and maintain individual client case files as directed by the Housing Coordinator.

·         Maintain current client data on the organization’s database and maintain detailed case notes.

Information and Assistance to Clients

·         Under the supervision of the Housing Coordinator, identify housing options for specific clients that fulfill their location, size, and affordability requirements and present them to clients for evaluation and decision-making.

·         Assist clients and their support staff and family members in completing applications and providing necessary documentation to be placed on wait lists for specific affordable housing rental properties and the Housing Choice Voucher program (when available) and for qualifying for housing when selected from a wait list.

·         Respond to telephone inquiries from clients and other support providers and family members for whom a written consent to release information has been obtained. 

·         Assist clients in budgeting and planning for move-in expenses, including security deposit and first month’s rent, and in applying for available financial assistance for move-in expenses.

Community Engagement and Landlord Relationships

·         Under the direction of the Housing Coordinator, communicate regularly with property managers and others in the assigned county to maintain a current list of affordable housing and other rental properties which are accepting applications for a wait list, as well as current application forms and other requirements for being placed on the wait list.

·         Professionally represent the organization in meetings in the greater community.

Office Duties

·         Maintain office common areas and office equipment with support from the Manager of Administration.

Position Requirements

·         Active listening skills and commitment to fully understand the client’s point of view.

·         Ability to communicate complex housing choices to clients who possess a range of listening and processing abilities and prior life experiences.

·         Ability to maintain a non-judgmental and non-defensive communication style in a variety of challenging discussions.

·         Ability to apply critical thinking skills in developing situations and make sound independent judgments.

·         Ability to follow meticulously the organization’s record-keeping and reporting protocols.

·         Ability to follow direction from the Housing Coordinator and work cooperatively as a team member with other staff, as well as with the consumer, family, service coordinator, service providers and support members.

·         Ability to work occasional evening, weekend or on-call hours.

Physical and Environmental Conditions:

·         Required standing, walking and sitting, both inside and outside.

·         Ability to engage in extensive periods of computer work.

·         Ability to drive to multiple office and residential locations.

·         Ability to sit at a desk for several hours at a time and sit for meetings that may last for several hours.

Minimum Qualifications and Experience:

·         AA degree or two years college required—BA or  BS degree is preferred.

·         At least one year of experience in providing direct service to low-income individuals.

·         Must possess a valid California Drivers License, proof of automobile insurance, and a clean driving record.

·         Fully bi-lingual (written and oral) in English and Spanish.

·         Bi-cultural understanding of Spanish-speaking communities.

·         Knowledge of community resources, services and benefits in the assigned county.

·         Preferred candidates will have at least two years of experience in working directly with individuals with developmental disabilities.


Title:  Resident Coordinator  (Part Time)

Salary Range:  $ 16.00 to $24.00 depending on experience

Bilingual Differential:  5% of salary based on job requirement for Spanish or Vietnamese

Function:  The Resident Coordinator provides information, advice and support to enable residents with developmental disabilities to live successfully in affordable housing communities at specific partner properties. 

Reports to:  Program Manager

Essential Duties and Responsibilities:  Duties include the following (and other related duties as assigned)

Information and Assistance to Clients

·         Maintain regular communication about housing needs with residents and all other involved parties (e.g., service coordinator, service providers, and other personal support people).

·         Educate residents, on-site support staff, and any parties to the lease to understand the lease requirements and property rules.

·         Provide assistance to residents through the move-in process, as needed.

·         Provide assistance to residents in lease renewals, income re-certifications, and unit inspections.

·         Mediate resident conflicts with other residents of the housing community, as invited, and help resolve other disputes that affect the housing of the resident.

·         Assist residents in presenting fair housing issues, including requests for reasonable accommodations, to the Property Manager and help the residents and the people who support them to provide the required documentation.

Information and Assistance to Property Manager

·         Maintain regular communication with Property Manager to secure information necessary to promote the resident’s lease compliance and prevent lease violations and to assist the Property Manager in fully understanding the resident’s needs and circumstances.

·         Monitor notices and warnings disseminated to residents by the Property Manager and provide additional information to residents through workshops or flyers as needed to make the information accessible to residents with developmental disabilities.

·         Respond to requests by the Property Manager for information and assistance necessary to help the resident maintain their housing.

Community Building and Community Engagement

·         Professionally represent the organization in meetings in the greater community.

·         Attend residents’ Circle of Support meetings, annual Individual Program Plan meetings, and other meetings as invited.

·         Coordinate and attend resident meetings, social functions and activities that create community and empower residents on a regular basis.

Case Management Practices

·         Maintain detailed case management notes.

·         Follow organizational case management practices and policies as set forth in the Resident Coordinator training manual.

·         Present cases with pending issues and disputes to the Program Manager for discussion and advice in regular supervisory meetings.

Position Requirements

·         Active listening skills and commitment to fully understand the client’s point of view.

·         Ability to communicate complex housing choices to clients who possess a range of listening and processing abilities and prior life experiences.

·         Ability to communicate and advocate effectively for the resident’s individual needs with Property Managers, other tenants or roommates and other service providers. 

·         Ability to maintain a non-judgmental and non-defensive communication style in a variety of challenging discussions.

·         Ability to apply critical thinking skills in developing situations and make sound independent judgments.

·         Ability to schedule and prioritize tasks and follow through independently.

·         Ability to follow meticulously the organization’s record-keeping and reporting protocols.

·         Ability to follow direction from the Program Manager and work cooperatively as a team member with other staff, as well as with the resident, family, service coordinator, service providers and support members.

·         Ability to work occasional evening, weekend or on-call hours.

Physical and Environmental Conditions:

·         Required standing, walking and sitting, both inside and outside.

·         Ability to engage in extensive periods of computer work.

·         Ability to drive to multiple office and residential locations.

·         Ability to sit at a desk for several hours at a time and sit for meetings that may last for several hours.

Minimum Qualifications and Experience:

·         AA degree or two years college required—BA or BS degree is preferred.

·         At least one year of experience in providing direct service to low-income individuals.

·         Must possess a valid California Drivers License, proof of automobile insurance, and a clean driving record.







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